When we are talking about basic financial security in Denmark, it is very much about the welfare model that has made our society an example to the rest of the world. Social benefits and insurance cover is the cornerstone of that model.
As a result, knowing that you can count on an efficient and responsible management of welfare kroner in Denmark is a critical factor in allowing Danes to feel financially secure.
Our processing business is therefore charged with an important social function, as we ensure that a large number of payment and social security tasks are solved properly and with a focus on keeping costs down.
After all, no matter who we are or who the social security welfare payments go to, we all have an interest in having the funds distributed properly and efficiently - both when they are collected and paid out.
“For a number of years, ATP has gained a great deal of expertise in working payment and social security tasks on a grand scale. These are tasks that we solve on behalf of the Danish public sector, which pays us to complete them as a cost-recovery company so that society gets the most out of its money. We do not make a profit on solving these tasks,” says Carsten Bodal, Group CEO of ATP.
A uniform and efficient case processing
Almost all Danes are in touch with ATP multiple times throughout their lives - half of us are even in touch with ATP on a yearly basis. If, for example, you are a pensioner, someone receiving rent subsidies or on maternity/paternity leave, it will be our employees and IT systems that are behind the payment of the benefits that Danes are entitled to.
Among other things, we process the following:
- ATP Livslang Pension (Lifelong Pension), including the Mandatory Pension
- Udbetaling Danmark, including maternity/paternity benefits, rent subsidies, family benefits and student loans.
- The Labour Market Insurance, which determines whether an injury or illness can be classified as an industrial injury
- Lønmodtagernes Garantifond, which covers missing salaries in the event of an employer going bankrupt
- Payment of holiday pay via FerieKonto
What all of these schemes have in common is that they need a uniform and effective processing of the many thousands of inquiries that we receive from citizens and companies. Udbetaling Danmark alone receives approximately 170,000 phone calls each month, 80,000 written inquiries and 200,000 reports on changed personal circumstances from citizens.
The case processing work on such a scale is inevitably associated with costs that are paid for by public money. Therefore, all of Danish society saves money when we succeed in keeping costs down.